Can’t find the answer you’re looking for? Reach out to our customer support team.
Answers to the most common questions.
- Can I share my login to the course with someone else?
No, our terms & conditions prohibits any form of sharing logins or course access. Account activity is proactively tracked & abuse is taken seriously. Failure to follow our terms & conditions will result in disabling your account without a refund.
- Do you offer in-person or private training deliveries?
Yes! This is an ideal option for larger teams or when you want to have in-class discussions with context about your projects. You can learn more about our private corporate training options on our site, or contact us so we can discuss your situation and goals for your training.
Discounts & Purchasing
Answers to common questions about discounts and purchasing our courses.
- What forms of payment do you accept?
We accept payment via credit card (VISA, MasterCard & American Express) via Stripe or PayPal. If you need to pay via invoice or check, contact us so we can arrange it.
We also accept wire transfer payments for international customers. Note that wire transfer payments will incur an additional $15 USD fee. Contact us for our bank details to arrange a wire transfer
- What is your refund policy?
Our goal is 100% satisfaction from our students. If you find the course did not meet your expectations, please contact us and we can discuss how we can remedy the situation. All sales are final fourteen (14) days after the date of purchase and no refunds will be issued beyond that date.
- Do you offer any bulk rates for training teams of developers?
Absolutely! Teams of ten (10) or more can enjoy a 25% discount. To arrange this, contact us for a discounted bulk purchase!
- Can discounts be combined?
No, discounts are exclusive and multiple discounts cannot be combined.
- Do you offer discounts for education or government organizations?
Absolutely! Just contact us so we can discuss it.
- Do you offer discounts for United States military service members?
Absolutely! First, thank you for your service! We’re more than happy to extend a discount to current and former members of the United States military. Just contact us and include some proof (like a photo of your CAC card, hiding any personal details) and we can chat about it.
- Do you offer discounts for people from countries with no-so-good exchange rates?
Yes! Some countries hav a very unfavorable exchange rate to the United States Dollar (i.e. India/Pakistan/Brazil). This can make the course unfairly expensive and out of reach for you.
Contact us with proof of residence so we can provide you with a special discount code.
- Do you offer student discounts?
Are you a student? Contact us with your student email or attach your student ID so we can provide you with a special discount code.
Content & Delivery
Answers to common questions related to accessing your course including the delivery options, how to ask questions, and how long you can access it.
- Can I download courses to watch offline?
Our courses are only available for streamed online viewing and aren’t available for downloaded or offline viewing.
- Are courses live or pre-recorded?
Our on-demand courses consist of pre-recorded video presentations and demos for you to watch and learn at your own pace. If you find you are interested in more direct interaction and opportunities to ask questions, look at each course’s available bundles.
- Do you provide a certificate of completion?
At this time we don’t include formal certificates of completion. If your organization requires a certificate, contact us so we can work with you and get you what you need.
- How long are the courses?
Each course is different. Refer to each course’s page for details on each course’s length.
Our evergreen courses are never “finished” because they are constantly updated with new and refreshed content as Microsoft adds new features and capabilities.
- Are lessons self-paced or delivered in a prescribed schedule?
Our on-demand courses are self-paced, allowing you to consume the material at the pace that is perfect for you and your schedule. Once you purchase a bundle, you’ll have immediate access to the content included in that bundle to start your learning immediately and take as much, or as little, time as you need.
- Is there an opportunity to ask questions?
The content and presentation of our on-demand course materials are pre-recorded, so live interaction during the presentations isn’t included. However, some courses include additional options for live interactions and to ask questions.
What are the technical requirements for accessing the courses?
- What are the pre-requisites for your courses?
Check each course for any specific prerequisites. Students should have a modest computer at a minimum with internet access able to run a text editor and simple scripts.
For courses on topics related to Microsoft 365 (formerly Office 365), including SharePoint Online, we recommend you have access to a SharePoint Online developer tenant to test their creations against a live SharePoint environment. You can get a free tenant as part of the Microsoft 365 Developer Program.